Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. All returns must be received within 30 days of the original shipment date.
For international orders, returns must be received within 35 days of the original shipment date.
To be eligible for a return, your item must be unused, unwashed, smoke-free and in the same condition that you received it.
The soles/bottom of shoes must be unmarked and clean in brand new condition.It must also be in the original packaging.
Gift cards are also non-returnable.
To complete your return, we require a receipt or proof of purchase.
If you send us items that are ineligible for return, we will not accept them.
Therefore you will need to pay return shipping fees if you would like them back.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@aristocratsluxury.com
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if:
If you need to exchange it for the same item, send us an email at sales@aristocratsluxury.com and further instructions on exchange will be communicated.
Only regular priced items may be refunded.
Sale items cannot be refunded.
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